Terms & Conditions

These Terms & Conditions govern the use of this website and the purchase of products from Gonzalez Butchers (“we”, “us”, “our”). By accessing our website or placing an order, you agree to be bound by these Terms.

Business details:
Gonzalez Butchers
Public Market Stalls 22–25
GX11 1AA, Gibraltar
Email: gonzalez@butchers.gi
Phone: +350 200 78829

Products and information

All products are subject to availability. Images, descriptions, and weights are provided for guidance only and may vary due to the natural characteristics of fresh and food products.

Where products are sold by weight, the final price may vary slightly based on the exact weight supplied.

Prices and payment

All prices are displayed in the applicable local currency and may change without prior notice.

Payment must be made using the payment methods available at the time of purchase. In the event of a pricing error, we reserve the right to cancel the order and issue a refund.

Orders

Placing an order does not guarantee acceptance. An order is considered accepted once it has been confirmed, prepared, or dispatched. We reserve the right to refuse or cancel any order due to stock availability, errors, or operational reasons.

Delivery and collection

Delivery and/or collection options, areas, fees, and schedules will be communicated during the ordering process. Customers are responsible for providing accurate contact and address details. For perishable goods, customers must ensure that someone is available to receive the order where applicable.

Perishable goods and refunds

Due to the nature of perishable food products, returns are generally not accepted unless the goods are faulty, damaged, unsafe, or incorrect. Any issues must be reported as soon as possible after receipt of the order. Approved refunds will be processed using the original payment method.

Food safety and allergens

Our products may contain or come into contact with allergens. While we take reasonable precautions, we cannot guarantee an allergen-free environment. Customers with allergies or dietary requirements should contact us before placing an order.

Use of the website

You agree to use this website lawfully and not to engage in any activity that could damage, disrupt, or misuse the website or its content.

Liability

Nothing in these Terms excludes or limits liability where it cannot be excluded by law. Subject to this, we are not liable for indirect or consequential losses or for matters beyond our reasonable control.

Privacy

Personal data is handled in accordance with our Privacy Policy and applicable data protection laws.

Changes to these Terms

We may update these Terms & Conditions from time to time. The latest version will always be available on this page. Continued use of the website constitutes acceptance of any changes.

Governing law

These Terms & Conditions are governed by the laws of Gibraltar. Any disputes shall be subject to the jurisdiction of the courts of Gibraltar.